Refund and Guarantee Policy

Refund and Guarantee Policy

Refund Policy:

  • Return Period: Customers have 14 days from the date of receipt to return any items, with the exception of live plant material. Live plant material does not have a refund policy unless we shipped the wrong material by mistake.

  • Return Requirements: All items must be in their original, unused condition and include all original packaging and accessories. The customer is responsible for the return shipping costs unless the item was received damaged or defective.

  • Refund Processing: Upon receipt of the returned item, we will inspect it to ensure it meets the return requirements. If the item meets the requirements, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.

  • Damaged or Defective Items: If an item is received damaged or defective, the customer must contact us within 7 days of receipt to initiate a return. We will provide a return label and cover the cost of return shipping for damaged or defective items.

  • Exchanges: If the customer would like to exchange an item, they must initiate a return and place a new order for the desired item.

THRIVE GUARANTEE :

At the heart of our service is the THRIVE GUARANTEE, which ensures an 80% survival rate for our live plant materials, with success rates reaching up to 96% when following our provided care instructions. Please note that our guarantee does not cover cuttings that were improperly stored or not irrigated according to our guidelines. For comprehensive care details, we encourage you to review our full planting instructions.

For the best possible outcome and support, we require customers to notify us within 60 days if their plants are not showing signs of growth. This timeframe is crucial for us to provide effective assistance and uphold our THRIVE GUARANTEE. Should you report growth concerns after this 60-day window, we can't guarantee a replacement or refund. This approach allows us to address any unique challenges your plants may face, ensuring your gardening success and satisfaction with our products.

By engaging with our services, customers acknowledge and agree to the terms and conditions outlined in our refund policy. For any inquiries or concerns, we encourage you to reach out to us directly.